Privacy Policy

1. Introduction

Mondo Edile Ltd (Company Number: 12852256) ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website or services.

Our registered office is located at: 46 Nova Road Croydon - London - CR0 2TL

2. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request a quote
• Project Information: Details about your construction project, property location, and specific requirements
• Technical Information: IP address, browser type, device information, and how you interact with our website
• Communication Records: Records of correspondence when you contact us by email, phone, or through our contact forms

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotations for our services
• To deliver our piling, groundworks, and construction services
• To communicate with you about your project and provide updates
• To improve our website and services based on user feedback and behavior
• To comply with legal obligations and industry regulations
• To send you marketing communications (only with your explicit consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to provide our services to you
• Legitimate Interests: We have a legitimate business interest in processing your data to improve our services
• Legal Obligation: We must process certain data to comply with UK building regulations and health & safety requirements
• Consent: Where required, we obtain your explicit consent before processing your data for marketing purposes

5. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party contractors, subcontractors, and professional advisors who assist in delivering our services
• Regulatory Bodies: Local authorities, building control, and health & safety regulators when required by law
• Professional Advisors: Lawyers, accountants, and insurers when necessary for business purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Staff training on data protection and confidentiality

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Project-related data is retained for 7 years after project completion to comply with construction industry regulations and building warranty requirements
• Marketing consent data is retained until you withdraw your consent
• Financial records are retained for 6 years as required by HMRC
• Enquiry data from non-converted leads is typically deleted after 2 years

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can ask us to limit how we use your information
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the "Last updated" date at the top.

We encourage you to review this policy periodically. If we make significant changes, we will notify you by email or through a prominent notice on our website.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: